• By using the Bangladesh e-Passport Application Portal, you agree to comply with and be bound by these Terms of Service
• This agreement is between you and the Department of Immigration & Passports, Government of Bangladesh
• These terms govern your access to and use of our online passport application services
• All features, content, and functionality provided through our platform are subject to these terms

Accurate Information:

• Provide truthful and accurate personal information
• Submit genuine and valid supporting documents
• Update information promptly if changes occur
• Verify all details before final submission

Account Security:

• Maintain confidentiality of login credentials
• Use strong passwords and enable two-factor authentication
• Report any unauthorized access immediately
• Log out from shared or public computers

Compliance:

• Follow all application procedures and guidelines
• Attend scheduled appointments punctually
• Comply with all applicable laws and regulations
• Respect the rights of other users and staff

System Availability:

• The system may be temporarily unavailable due to maintenance or technical issues
• We do not guarantee continuous service availability
• Scheduled maintenance will be announced in advance when possible

Processing Times:

• Processing times are estimates and may vary based on application volume
• We do not guarantee specific delivery dates
• Additional verification may extend processing time

Application Approval:

• The government reserves the right to approve or reject any passport application
• Decisions are based on security, legal, and other valid grounds
• All applications are subject to verification and background checks

Fee Payment:

• All applicable fees must be paid in full before processing begins
• Fees are generally non-refundable once payment is processed
• Payment confirmation is required for application processing

Payment Methods:

• Only government-approved payment methods are accepted
• Use of unauthorized payment channels may result in application rejection
• Payment receipts should be preserved for record-keeping

Refund Policy:

• Refunds are considered only in exceptional circumstances
• System errors or duplicate payments may qualify for refunds
• Refund requests must be submitted within specified timeframes

• Providing false or misleading information
• Using fake or forged documents
• Attempting to circumvent security measures
• Sharing login credentials with others
• Using automated systems or bots
• Interfering with system operations
• Violating any applicable laws or regulations
• Attempting to access unauthorized areas

Service Disclaimer:

• The service is provided 'as is' without warranties of any kind
• We do not guarantee uninterrupted or error-free service
• Users acknowledge the inherent risks of online services

Limitation of Liability:

• Our liability is limited to the fees paid for the service
• We are not liable for indirect, consequential, or incidental damages
• Users are responsible for maintaining backup copies of important documents